I made the purchase a few weeks ago because I realized I was making too many trips to my local gas station for ice chips. It dawned on me wouldn’t it be more convenient to buy an ice maker it would be cheaper in the long run than me keep buying 3 cups of ice at a time. I was very specific as to what ice machine I wanted because I loved the small pebble ice from my gas station so much I needed an ice maker that would produce the same type of ice.
Bingo!!! After many searches I found the KBICE. What I like about the KBICE is couple things. First it only uses distilled water which you know will produce the best ice. I only drink distilled water, that was a major win for KBICE.
2– the counter size. I happen to have the required space on my counter right next to the fridge, it’s a bit heavy to lift but what that says about the machine is that it will hold a lot of ice yay!!!
3– I love the color of the machine, it fits right in with the rest of my appliances in the kitchen since everything is black and silver.
4– I love that it comes with a funnel which makes It convenient to pour in your distilled water without any mess. I love that they thought about that little detail, because it really makes a difference especially when pouring water from a gallon.
5— I love the light indicator signal when you’ve reached the water level, it takes the guessing work out of trying and hoping you’ve put in the right amount each and every time.
6- one touch ice dispenser—- I love that I don’t have to open the machine and scoop out the ice manually or have everyone in my house getting ice themselves, imagine all those hands digging in the machine, was quite disturbing to me to think about. Fortunately for me I don’t have to worry about that because with one finger ice will automatically dispense from the machine GERM FREE.
7–PEBBLE ICE— the best for last the amazing ice chips OMG I eat ice like it’s a snack, I enjoy a cup while reading, watching tv and even while cleaning.

KBICE Is an investment for sure but it was a must for my household, no more trips to the gas station for cups of ice. I am happily enjoying my ice maker. Worth every penny. Do your research and make sure it’s the right product for you, measure the space to accommodate for the machine and ENJOY!!!!

UPDATE: I wrote my first review in 2021 and we are headed into 2023. Me and My KB are BFFs. I always make sure she's clean and running smoothly. I moved in May and she sits downstairs next to my desk with me now. Well yesterday she made a horrible noise! I was like, "It's ok, gurl, I've got you, let's get cleaned and I'll hit you with some WD40 in back." That didn't work so I sent a quick video to KB Customer Service that night. By the next morning I had an email back saying, "That's not good. Let us send you a new one right away". What?! Who does that? Thank you so much KB! I LOVE my ice machine! I'm so glad that I don't have to go too long without pellet ice! Over the two years my ice has been perfect in every drink. I will drag myself downstairs if I'm wanting ice and I'm upstairs, just to have this ice... we actually should get two... perhaps if we remodel. I prefer not having it hooked up to a water line because then she can sit anywhere. If you've ever had Milo's Sweet Tea you know that it's best with pellet ice. When you know, you know. Crushed ice with everything!!!!

FIRST REVIEW: I've had my machine for a few weeks now. I work for a large tea company and when we went to work from home I thought I was going to die without the pellet ice machine at work. LOL. So, I finally broke down and bought the KbIce machine as a treat to myself. I live in a small condo so I needed something that wouldn't take up much space and I wasn't going to go through the trouble of rehooking up my water line so this one is perfect. I'm completely willing to buy purified water and recycle the bottles for my pellet ice habit. I've put it on top of my waste bin in order to keep my counter space and make use of an outlet I wasn't using. I only had one jam (or maybe I was out of ice), but I followed the directions that came with it and I was quickly back in business. I do admit, she's a little loud, but I don't hear it in my bedroom and that is my only complaint at this time. Greedily enjoying crushed ice once more....

WOW! I am so happy with this Ice machine from KB ice. This is my first review since I've been on Prime for over a decade and am writing this because this machine and company blew pass my expectations. I was searching for a new replacement since my old portable one broke and my fridge doesn't produce enough ice when we have family and guests over. I first saw the nugget ice while searching for a new machine on Amazon and thought that this was great. The first one I saw was from GE Profile and is priced $550-$650 and was a little hesitant about purchasing it. Then popped up the KB ice one. On man, ice nuggets, dispensable ice, standby mode, ready 24 hours functions that the more expensive GE does not have and this unit is priced less. I"m sold! Once I received the unit, there was a little issue, so I emailed KB ice. I received a text and a call from Jim the next morning. He walked me through, explained the functions, how to operate and decided to replace the unit because he wanted me to be 100% satisfied. I received the new replacement the next day and this new one works perfectly. So, If you are looking for an ice machine, spend the extra money for this unit vs the cheaper units with the regular bullet ice because you will not regret.
Buy it once, buy it right!

Leaving this review at 9 months of daily heavy usage. I will update it if I have any issues in the future.

Great machine, works as intended, low maintenance, reliable ice output of almost exactly the restaurant quality that you're looking for.

Reading other reviews here, I had expected the ice output to be very minimal, or for it to potentially make a loud squeaking noise. There were also warnings about not using tap water. I use our tap water filtered (well water that has a small amount of sediment/minerals even) and have had no issues.

Its storage is enough to hold about 1.5, maybe 2 pints of ice, which is enough for 2 people who like large cups of ice, or 4-6 people wanting a small-moderate amount of ice at once. It also re-fills rather quickly, perhaps 1-3 hours.

With 2 ice-lovers in our household, I've never had an issue with not enough ice. I've never needed to run it through a cleaning cycle, it seems to do that automatically?

Its compressor makes noise (and water pump a bit less noise than that, when it runs), but it's a deep background hum that's not any annoyance. Maybe about 1.5x as loud as our modern refrigerator.

The only thing that I don't like is that the buttons are pressure-buttons, which is much better than capacitive touch buttons, but I would have prefered robust physical switch buttons.

The only (very minor) issues are:
(1) There's a very small amount of ice/water leakage sometimes, particularly noticeable if you don't empty the drip tray at least once a month.
(2) Rarely, maybe once every 2-3 weeks, ice will coagulate together, and it takes a bit more time than usual for the feeder to break it apart and serve it.
(3) Since it seems the cleaning cycle runs automatically, maybe once a month or so, I'll try to get ice and it will be empty, and I'll need to wait an hour. Though I'm glad it runs automatically.

I ordered this machine during prime days for a great price. It arrived, I set it up, and we immediately had great ice just like Sonic! About 10 hours later, the machine was making an awful, grinding noise and would continually go into clean mode without my pushing clean. I unplugged it, drained it, refilled with purified water, cleaned it, drained it again and refilled. It started working fine, then in the middle of the night the horrible grinding sound starts again. My husband unplugged it and said it could catch fire so not to use it again. I called the KBICE CUSTOMER SERVICE. I was told that because this was less than 30 days I would need to go through Amazon to get help. Amazon kept referring me back to KBiCE. Less than 24 hours after my initial contact, and after I emailed KBICE a sound bit of the noise the machine made, they sent me a brand new one and didn't make me box the old one up and send it back! The new one works great and is very easy to fill and maintain. This is a large ice machine so make sure you look at dimensions. All in all very happy with this machine.

Our well water doesn’t taste good, so we can’t use the ice maker in the freezer. This is perfect for the 2 of us. It stays on all day and what’s not used just melts back into the reservoir when I turn it off for the night.I was concerned about overflowing at first, because you can’t see the max fill line. However, you just insert the funnel and start pouring. It beeps when you need to stop. So easy!After using ice trays for so many years, I’m so glad I took a chance on this machine. The ice is perfect. Just be sure to use distilled water.I did purchase the extended warranty, due to the reviews, but I already know that I’ll purchase again if it breaks past warranty!One person found this helpful

My kids and I love this thing. The pebbled ice is so good. I had a problem with the unit that was originally shipped to me, but when I called the number on the manual, Yvonne was so helpful. She quickly sent me an email for some information and I got a replacement unit sent to me quickly. The noise levels of the compressor in order to quickly make the ice is what I would have expected. You would have to build a bigger case with more noise absorptions to do anything about it, but it's in the kitchen when food prep and cooking is going on with much other noise, this isn't a problem. It doesn't carry all over the house, so no problem for me.

In this world of cheap products that seem to fail as soon as you take them out of the box, it is refreshing to find a company which will stand by its product. I purchased a KBice machine in April 2022 and unfortunately last week it would not go into its cleaning cycle. A call to the company helpline and Yvonne Chacon was very helpful, providing options that, although I had already tried, confirmed that the unit was experiencing issues.

I am very pleased to say, that a new unit is being sent by Flurida Appliances Inc. A company that stands by its products? Yes; that is a company I want to support and do business with.