The KBice ice machine produces nugget ice, ideal for enhancing your drinks and cooling experiences. Additionally, we offer alternative ice shapes, including sphere, crescent, and shaved ice.
The ice machine typically takes about 40 minutes to start producing ice after being turned on and filled with water.
The KBice ice machine can produce up to 30 pounds/ 14kg of ice per day and has a storage capacity of 2 pounds/ 1kg
Regular cleaning and maintenance are important for optimal performance. Please refer to the user manual for detailed cleaning instructions, including how to clean the water reservoir and ice storage bin.
Yes, the KBice ice machine is designed to be compact and portable, making it easy to move and use in various locations, including kitchens, offices, and outdoor events.
The KBice ice machine requires a standard electrical outlet. In the USA, it operates on 120V, 60Hz, while in Singapore and Thailand, it operates on 220V, 50Hz.
Yes, using bottled or filtered water can help ensure the ice is clean and free from impurities.
If the machine stops producing ice, check for common issues such as low water levels, ice jams, or the need for cleaning. If problems persist, refer to the troubleshooting section of the user manual or contact our customer support.
Yes, the KBice ice machine comes with a one-year limited warranty. For more details on the warranty coverage, please refer to the warranty section in the user manual.
Replacement parts and accessories can be purchased directly from our website or by contacting our customer support team.
We offer a 30-day return policy. For returns, please ensure the item is unused, in original packaging, and accompanied by proof of purchase. Contact our customer support team for assistance with returns.
You can reach our customer support team by emailing info@kbgoodice.com or calling our support hotline during business hours.
Currently, we ship to Thailand, Singapore, and the USA. For shipping to other countries, please contact us before placing an order.