Return Window: You have 30 days from the date of delivery to initiate a return.
Conditions for Returns: Items must be unused and in their original packaging. Please provide a screenshot of your purchase receipt showing the date, amount, and transaction number.
Initiating Returns: To initiate a return, please email us at info@kbgoodice.com with your concerns.
Refund Policy: We offer refunds to the original payment method for items returned in good condition. Full refunds are only applicable if the goods are in good condition.
Return Shipping Costs: Return shipping costs apply. We will provide further instructions regarding return shipping via email or phone contact.
Exceptions: Items damaged during shipping may be eligible for return or exchange. Please provide picture proof via email to initiate the process.
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